REFUND & CANCELLATION POLICY
By registering for or enrolling in an Upstairs@Joe’s class you agree to our policies as follows:
All classes are confirmed upon completion of registration. For online registrations, a confirmation is automatically sent to the “Bill To” email address as provided in the order. We cannot be responsible for undelivered or bounced back online confirmations due to spam filters or firewalls.
Reservations are fully transferable and if you are unable to attend a class someone else may attend in your place without notice. Changes and cancellations may be made in person or by calling us during business hours at (+44) 028 21772849 and speaking directly to our Cookery School Director – Pol Shields. Due to timing issues we cannot accept or honour cancellations sent by email or left via phone message or on voicemail. In the event we cancel a class a full refund will be given.
Exchanges, Credits, Cancellations & Refunds
Should you need to cancel a reservation for this class, you will receive a full refund for any cancellation made fourteen (14) days or more before the class date.
Cancellations made between thirteen (13) and eight (8) days before the class date will incur a 50% “cost of goods” fee (based on the total fee paid) with the remainder put on a Cooking Class voucher that can be applied toward a future class, however, no refunds, exchanges or vouchers will be given to changes or cancellations made seven (7) days of the class or for no shows — without exception.
Substitutions and Class Format.
We reserve the right to substitute ingredients, menus, recipes, chefs and instructors. Unless noted otherwise, all our classes are hands-on and participatory in style. Our class size is limited and classes are structured to allow each student the opportunity to work closely with the chef in the preparation of dishes and to observe, up-close, the ingredients, tools and techniques used in the making of all dishes.
Please arrive 15 minutes prior to class start as students are required to check in and classes start on time.